Housekeeping Exam - Hotel Management Institute in Haldwani

Welcome to your Housekeeping Exam

Full Name

SECTION A – INTRODUCTION TO HOUSEKEEPING (4 Marks) Q1. Define Housekeeping and explain four reasons why it is important in a hotel. (4)

SECTION B – HOUSEKEEPING ORGANIZATION (6 Marks) Q2. Name six housekeeping positions in a hotel and state one major responsibility of each position. (6)

SECTION C – GUEST ROOMS & ROOM CLEANING (8 Marks) Q3. Explain the correct sequence of cleaning a check-out guest room, from entering the room to completing the final inspection. (5) Q4. Name three types of guest rooms and explain the difference between any two. (3)

SECTION D – CLEANING EQUIPMENT & MATERIALS (6 Marks) Q5. Differentiate between manual and mechanical cleaning equipment. Give three examples of each. (4) Q6. State two important safety precautions to follow while handling cleaning chemicals. (2)

SECTION E – CLEANING CHEMICALS (R1–R9) (6 Marks) Q7. Write the uses of any six cleaning chemicals from R1 to R9, mentioning the surface or area where each is commonly used. (6)

SECTION F – LINEN & LAUNDRY (6 Marks) Q8. Name four types of hotel linen and explain the meaning of par stock. (3) Q9. Explain the correct procedure for handling soiled linen and sending it to the laundry. (3)

SECTION G – HOUSEKEEPING GUEST SERVICES (5 Marks) Q10. What is turndown service? Mention four tasks normally performed during turndown service. (5)

SECTION H – ROOM STATUS & RECORDS (5 Marks) Q11. Explain the following room status terms: (5) a) Vacant Clean b) Occupied Dirty c) Vacant Dirty d) Out of Order e) Inspected

SECTION I – PUBLIC AREA & SPECIAL CLEANING (4 Marks) Q12. List four important areas maintained by the Public Area Housekeeping team and mention one cleaning responsibility for each. (4)

SECTION J – GUEST HANDLING & PRACTICAL SITUATIONS (6 Marks) Q13. A guest reports that their bathroom has not been cleaned properly. Explain how you would handle the complaint. (3) Q14. You find a valuable watch inside a guest room after the guest has checked out. Explain the correct Lost and Found procedure. (3)

SECTION K – INTERVIEW PREPARATION (4 Marks) Q15. Answer the following interview questions: a) Why do you want to join the Housekeeping department? (2) b) What are the most important qualities of a professional Room Attendant? (2)