Hi,
good morning.
Let’s start with
- Introduction
- What is your fav. cousine and name one dish and why this dish is your favourite.
Multiple choice questions
What personal quality is crucial for a hospitality professional to create a welcoming environment?
a) Technical expertise
b) Neat uniform
c) Empathy and friendliness
d) Strong accent
What does “anticipating guest needs” involve for a hospitality professional?
a) Only responding when a guest asks for something
b) Providing amenities without asking
c) Ignoring guest requests
d) Asking guests about their preferences only once
Why is effective communication important for hospitality professionals?
a) To show off vocabulary
b) To give orders to subordinates
c) To convey information clearly and understand guest needs
d) To speak with an accent
What attribute is essential for a hospitality professional to handle difficult situations calmly?
a) Avoiding any interaction with upset guests
b) Expressing frustration openly
c) Patience and composure
d) Quick temper
Why is adaptability crucial for a hospitality professional?
a) To maintain a strict routine
b) To resist change
c) To adjust to different guest preferences and situations
d) To only work in preferred shifts
How can a hospitality professional demonstrate attention to detail?
a) Ignoring minor issues
b) Paying close attention to guest complaints
c) Rushing through tasks to save time
d) Ensuring rooms are clean and amenities are replenished precisely
What does “providing personalized experiences” mean for a hospitality professional?
a) Treating all guests the same
b) Offering standardized services
c) Customizing services to meet individual guest preferences
d) Only interacting with VIP guests
What skill is necessary for a hospitality professional to effectively handle reservations and guest check-ins?
a) Strong physical strength
b) Sales techniques
c) Attention to guest appearance
d) Organizational and multitasking skills
Why is teamwork essential for hospitality professionals?
a) To avoid interacting with others
b) To shift responsibilities to colleagues
c) To collaborate to provide exceptional guest experiences
d) To compete against colleagues for recognition
What is the role of cultural awareness in hospitality?
a) Ignoring cultural differences
b) Treating all guests the same regardless of culture
c) Adapting to different cultural norms and preferences
d) Learning only one foreign language
Grooming
Why is proper grooming important for hospitality professionals?
a) It allows them to stand out and be noticed.
b) It helps them avoid interacting with guests.
c) It minimizes the need for communication skills.
d) It’s only necessary for managerial positions.
What does “personal hygiene” refer to?
a) Wearing expensive clothing.
b) Using excessive cologne or perfume.
c) Maintaining cleanliness and health of the body.
d) Avoiding interaction with guests.
Why should hospitality professionals avoid wearing strong scents?
a) To stand out from the crowd.
b) To cover up unpleasant odors.
c) To avoid causing allergies or discomfort to guests.
d) To show off their personal preferences.
What does a well-maintained uniform communicate to guests?
a) That the professional is not approachable.
b) That the professional is disinterested.
c) That the professional takes their role seriously.
d) That the professional is not experienced.
Why is neat and clean hair important for grooming?
a) To save time in the morning.
b) To express individuality.
c) To ensure uniformity among staff.
d) To appear professional and hygienic.
How should hospitality professionals handle visible tattoos and piercings?
a) Hide them completely to avoid offending guests.
b) Flaunt them to showcase personal style.
c) Follow company guidelines and cover them if necessary.
d) Remove them temporarily for work hours.
What should hospitality professionals do if they have long hair?
a) Keep it loose for a more casual appearance.
b) Use excessive hair products to style it.
c) Keep it tied back and neat to maintain hygiene.
d) Dye it an unnatural color to stand out.
Why is maintaining clean and trimmed nails important for grooming?
a) To showcase nail art.
b) To prevent dirt buildup and maintain hygiene.
c) To match the nail color with the uniform.
d) To show a lack of attention to detail.
How should jewelry be worn by hospitality professionals?
a) Wear as much jewelry as possible to appear trendy.
b) Avoid wearing any jewelry to maintain simplicity.
c) Follow company guidelines and wear minimal, tasteful jewelry.
d) Wear jewelry that’s overly flashy to attract attention.
What is the main objective of grooming for hospitality professionals?
a) To express personal style without considering standards.
b) To conform to rigid dress codes.
c) To create a professional, polished, and approachable appearance.
d) To showcase the latest fashion trends.
Types of cuisine
Which cuisine is known for its use of rice, noodles, and soy sauce?
a) Italian
b) Mexican
c) Chinese
d) French
What is the traditional dish of Japan consisting of vinegared rice, seafood, and vegetables?
a) Tacos
b) Sushi
c) Spaghetti
d) Burger
Which cuisine is famous for its use of spices such as cumin, coriander, and turmeric?
a) Japanese
b) Indian
c) Greek
d) American
What is a popular Italian dish made from thin sheets of pasta layered with cheese and tomato sauce?
a) Sushi
b) Tacos
c) Pizza
d) Lasagna
Which country is known for its traditional dish “kimchi,” a fermented vegetable side dish?
a) China
b) Mexico
c) South Korea
d) Thailand
What is the staple food of Mexico made from corn dough and often filled with various ingredients?
a) Tacos
b) Sushi
c) Burger
d) Pasta
Which type of cuisine is associated with dishes like falafel, hummus, and shawarma?
a) Thai
b) Middle Eastern
c) French
d) Chinese
Which cuisine is known for its emphasis on fresh ingredients and use of olive oil and herbs?
a) Mexican
b) Indian
c) Italian
d) Japanese
What is a traditional French dish made of snails cooked with garlic, butter, and herbs?
a) Sushi
b) Escargot
c) Kimchi
d) Tacos
Which cuisine often features dishes with rice, beans, tortillas, and a variety of spices?
a) Italian
b) Chinese
c) Mexican
d) Indian
Which cuisine is known for its use of flatbreads, yogurt, and kebabs?
a) Italian
b) Indian
c) Greek
d) Japanese
What is a traditional American dish made from ground meat formed into a patty and cooked?
a) Sushi
b) Tacos
c) Burger
d) Pasta
Which cuisine is famous for its use of seafood and rice dishes, often seasoned with saffron?
a) Chinese
b) Japanese
c) Thai
d) Spanish
What is a popular Chinese dish made from stir-fried noodles, vegetables, and often meat or seafood?
a) Pad Thai
b) Sushi
c) Chow Mein
d) Pizza
Which country is known for its traditional dish “poutine,” consisting of fries topped with cheese curds and gravy?
a) Italy
b) Canada
c) Mexico
d) Australia
What is a classic British dish made from sausages wrapped in pastry and baked?
a) Haggis
b) Shepherd’s Pie
c) Sausage Roll
d) Croissant
Which type of cuisine features dishes like paella, a rice dish with various ingredients and spices?
a) Spanish
b) Indian
c) French
d) Mexican
What is a popular Thai dish made from stir-fried rice noodles, eggs, vegetables, and often peanuts?
a) Sushi
b) Pho
c) Pad Thai
d) Kimchi
Which cuisine is known for its use of various types of curry dishes and spices like turmeric and cardamom?
a) Italian
b) Indian
c) Greek
d) Japanese
What is a traditional Turkish dish made from layers of filo pastry filled with nuts and honey?
a) Baklava
b) Sushi
c) Tacos
d) Croissant
Departments of Hospitality Industry
Hotel Departments:
Which department is responsible for guest check-in, check-out, and handling reservations?
a) Housekeeping
b) Front Office
c) Food and Beverage
d) Marketing
Where would you find the concierge, who assists guests with information and arrangements?
a) Maintenance
b) Sales
c) Security
d) Front Office
Which department is responsible for cleaning and maintaining guest rooms and public areas?
a) Front Office
b) Housekeeping
c) Accounting
d) Human Resources
In which department would you find staff responsible for preparing and serving food?
a) Front Office
b) Housekeeping
c) Food and Beverage
d) Maintenance
Which department handles the hotel’s financial records, budgets, and payroll?
a) Sales
b) Food and Beverage
c) Accounting
d) Housekeeping
Airline Departments:
Which department is responsible for coordinating flight schedules and crew assignments?
a) Catering
b) Operations
c) Passenger Services
d) Engineering
Where would you find staff responsible for checking passengers in and boarding the aircraft?
a) Operations
b) Catering
c) Maintenance
d) Passenger Services
Which department is responsible for loading and unloading baggage and cargo?
a) Engineering
b) Catering
c) Ground Services
d) Operations
In which department would you find pilots and flight attendants?
a) Operations
b) Ground Services
c) Catering
d) Maintenance
Which department ensures that the aircraft’s systems are safe and functional?
a) Catering
b) Operations
c) Engineering
d) Ground Services
Both Hotel and Airline Departments:
Which department focuses on marketing the services and facilities to potential customers?
a) Sales
b) Engineering
c) Operations
d) Housekeeping
In both hotels and airlines, which department is responsible for ensuring safety and security?
a) Maintenance
b) Operations
c) Catering
d) Housekeeping
Which department is responsible for handling customer complaints and feedback?
a) Engineering
b) Operations
c) Guest Services
d) Sales
Where would you find staff responsible for arranging special events and functions?
a) Sales
b) Guest Services
c) Maintenance
d) Operations
In both hotels and airlines, which department manages the overall coordination of services?
a) Maintenance
b) Operations
c) Engineering
d) Front Office
