General Aptitude And Aviation Exam

  Section A                                                                                                       Marks: 40

 

1. Write Your Introduction.?
2. Why did you Choose The Hospitality Industry?
3. Why Should We Hire You?
4. Why did you choose a particular Department?
5. What does the term ‘hospitality’ mean in the hotel industry?
6. What Is The Full Form Of The HOTEL?
7. How Many Departments In Hotel Industry, and Four Major Departement?
8. Why Do You Want To Work International?
9. If a recipe calls for 2 cups of flour and you want to make half a batch, how much flour do you need?
10. What are the attributes of hospitality personnel?   

     

                     

       

 

Section B                                                                                                      Marks: 30

 

1. If a customer is unhappy with their meal, how would you handle the situation?

 

1. How do you ensure that the hotel’s/aviation service meets the needs and expectations of the guests?

 

1. What strategies would you use to promote hotel services to customers?

 

1. How do you handle conflicts between team members or colleagues in a professional manner?

 

1. How do you deal with drunken guest?

 

1. How do you maintain a positive attitude and energy when working long shifts?

 

1. How do you ensure that guests’ privacy and security are maintained at all times?

 

1. How would you handle an emergency situation such as a fire or a medical emergency in the hotel/Flight?
2. How would you handle a guest who is dissatisfied with their room and requests a different one?
3. If a guest complains about a noisy neighbor, what steps would you take to resolve the issue?

 

Section C                                                                                                  Marks:30

 

1. How do you react when you receive criticism or negative feedback?

 

1. How do you handle stressful situations, and what strategies do you use to cope with stress?

 

1. What motivates you to work hard and achieve your goals?

 

1. Can you tell me about a time when you had to take initiative and demonstrate leadership skills?

 

1. How do you prioritize your tasks and manage your time effectively?

 

1. How do you handle conflicts with coworkers or team members?

 

1. What would you do if a guest requested an item that is not on the menu at the hotel restaurant?

 

1. What will you do when a guest complains about too much salt in his/her food?

 

1. What will you do when a guest asks for service of a drink at the pool site? 

 

1. How do you prioritize tasks when there are multiple requests from guests?