All the best
Food & Beverage
What are the duties and resposibilities of a hospitality professional.
Greeting and welcoming guests in a friendly manner.
Taking orders accurately and efficiently.
Providing menu recommendations and answering customer inquiries.
Ensuring customer satisfaction and addressing any concerns.
Transmitting orders to the kitchen staff promptly.
Coordinating with the kitchen to ensure timely and accurate preparation of food.
Verifying the accuracy of orders before serving.
Setting up and clearing tables.
Presenting and serving food and beverages in an appealing manner.
Checking in with customers to ensure their needs are met throughout the dining experience.
Presenting bills and processing payments accurately.
Handling cash transactions and providing change.
Upselling additional items or promotions.
Being well-versed in the menu items, ingredients, and preparation methods.
Recommending specific dishes and beverages based on customer preferences.
Cleanliness and Maintenance:
Maintaining cleanliness in the dining area, including tables, chairs, and floors.
Ensuring hygiene standards are followed in food and beverage service.
Reporting any maintenance issues to the appropriate personnel.
Collaborating with kitchen staff, bartenders, and other team members to ensure smooth operations.
Communicating effectively with colleagues to coordinate tasks and provide support as needed.
Adhering to health and safety regulations.
Following company policies and procedures.
Obtaining necessary certifications, such as food handling or alcohol service.
Upselling and Promotions:
Suggesting additional items, desserts, or drinks to enhance the customer experience.
Promoting ongoing promotions or special events.
Participating in training sessions to stay updated on menu changes, service standards, and company policies.
These responsibilities may vary based on the specific type of establishment and its size. F&B Associates play a crucial role in creating a positive dining experience for customers and contributing to the overall success of the food and beverage operation.